CUSTOM MADE OLD

Frequently asked question

I still haven't received my order is this normal?

Sometimes the delays for regular mail are longer than normal, depending on busy periods or statutory holidays. At this time, it is normal to observe a longer delivery time. If however after 14 days you have not received anything, contact us at: xx@madore.com and we will be happy to help you!

I made a mistake in my delivery address is it too late?

If the order is not yet sent, we will change the delivery address as soon as notified. If, however, the order is already sent, the delivery time will be longer since we will have to wait for the package to return to us before forwarding it to the correct address.

Shipping conditions

MADORE is not responsible for additional customs fees upon receipt of your package. These charges are sometimes observed for shipments outside of Canada. Please check with your customs office to avoid additional charges.

What do you want to make?

Let's chat about your design! Send us a few details, and our design consultants will follow up to help create your design.

HELPFUL DETAILS
We can start your consultation with as little detail as you have. However, if you have any of the following things in mind already, they're helpful for us to know as we create your design.

STYLE

Have a unique style of your own, or know the tastes of the person you're designing for? Let us know.

MATERIALS

Already know the types of metals or gems you'd like to use in your design? That can help us provide a quote more quickly.

BUDGET

If you have a budget in mind, we can help you weigh different options and their costs.

Free Shipping!

Free Insured shipping with Fedex on all domestic orders

Free Appraisal

Every order includes an in-house jewelry appraisal which can be submitted to your insurance company.

Life-Time Upgrade Warranty

We Stand Behind Our Product. Any item purchased from us can be returned from full in-store credit towards an item of more value. Call it UP-Cycling Jewelry!

Our Pledge To Sustainability

Here at Avianne & Co We Manufacture all our own Goods and pick our own Diamonds In-House. This ensures you get the highest quality product in the market at the best cost.

CUSTOMER SERVICE Return Policy Free Shipping Fine Jewelry Appraisal Certificates International Shipping Payment Methods Watch Disclaimer Privacy Policy Terms of Service