To start a return, please visit our portal HERE
REDO is Return Protection and Insurance. This covers your return label and insurance for any un-altered items.
Our 14-day return policy allows you plenty of time to consider your purchase. With such a time frame in place, you can rest assured knowing you have made the right choice. If for whatever reason you are not satisfied with your purchase, within 14 days of receiving your item, you may return your item to Avianne & Co. for an exchange or store credit. We do value and appreciate our customers therefore we try and resolve any concerns. When it comes to made to order items, we require a 20-30% restocking fee depending on the specifics which are discussed post purchase. "Made to order items" Can be any category item that is altered from its original state (color, size, length, etc) Please give our team a call if any further concerns or questions. Thank you for your continuous support.
Return Policy Guidelines:
- Redo covers your return shipment label and insurance, it covers your item getting back to us for an upgrade or store credit
- Packages sent back to Avianne & Co without REDO may be declined and returned to sender
- Jewelry Items may only be returned for a store credit or exchange within 14 days of receiving the product. Watches have a 5 day return policy.
- Upon receiving your return, the item will be reviewed by our Quality Inspection Team. Please note that items showing signs of wear or those that have been altered, engraved or damaged in any way, are not eligible for a return.
- Custom orders are non-refundable. In an effort to maintain 100% customer satisfaction, all specifications and details regarding custom orders are discussed prior to production.
- Any item that is engraved is non-refundable.
- Any item that is put on layaway, hold, deposit, etc is non-refundable
- Only items with manufacturing defects are eligible for return without the original tag intact.
- Any and all CZ, CVD and Lab Made Diamond merchandise is made to order, and non-refundable.
- Ring sizes are not refundable if greater than size 10, or less than size 7.
- All 18K Gold products are made to order and are non-refundable.
- Chains 18 inches and under as well as 24 inches and over are non-refundable.
- Bracelets under 7 inches and over 8 inches non-refundable.
- If Original Gold Color or Diamond Color & Quality is Altered in any way/shape/form from the original listing your order considered custom and is non-refundable.
- Any and all "upgrades" must be at least 1.5x the value of your current product