Return Policy Guidelines:
- To initiate a return, customers MUST contact our returns department to receive confirmation and approval.
- Packages sent back to Avianne & Co without a return confirmation given beforehand will be refused upon arrival.
- Jewelry Items may only be returned for a return or exchange within 14 days of receiving the product. Watches have a 5 day return policy.
- Upon receiving your return, the item will be reviewed by our Quality Inspection Team. Please note that items showing signs of wear or those that have been altered, engraved or damaged in any way, are not eligible for a return.
- Custom orders are non-refundable. In an effort to maintain 100% customer satisfaction, all specifications and details regarding custom orders are discussed prior to production.
- Any item that is engraved is non-refundable.
- Any item that is put on layaway, hold, deposit, etc is custom
- Only items with manufacturing defects are eligible for return without the original tag intact.
- Any and all CZ & CVD merchandise is made to order, and non-refundable.
- Ring sizes are not refundable if greater than size 10, or less than size 7.
- All 18K Gold products are made to order and are non-refundable.
- Chains under 18 inches and over 24 inches non-refundable.
- Bracelets under 7 inches and over 8 inches non-refundable.
- If Original Gold Color is Altered in any way/shape/form your order is non-refundable.
- contact us at 888-243-4344 in order to see if you qualify. You must write your information on the package before sending it out to us. Please note that any package sent without legible information written out on the outer box, will not be accepted.
- Package Your Return. Please make sure to include all original packaging as well as any other material that was sent to you.
- Ship and Insure Your Package.
If the item being returned is under $500:
You may ship via any carrier service, including UPS, FedEx, or USPS. Please ensure to receive a confirmation of delivery, and keep the shipment tracking number as confirmation of shipment.
If the item being returned is over $500:
Ship your package only with USPS Registered Mail, insured for the total value of the item. Please ensure to receive a confirmation of delivery, and keep the shipment tracking number as confirmation of shipment. Please make sure to use only USPS, and not FedEx or UPS. The United States Postal Service is the only company which will insure jewelry for over $500.
Please Note: Avianne & Company will not be responsible for lost or stolen return packages.